"Honesty And Quality"

WE'D APPRECIATE YOUR VALUABLE FEEDBACK!

You'll receive $10 off your next Transmission Preventative Maintenance Service for completing this survey
(Sent to you via email)


  Needs Improvement Satisfied Exceeds Expectations
PHONE INQUIRIES      
Staff identified themselves

Staff was knowledgeable

DROPPING OFF VEHICLE      
Appearance of Facility

Rapport/Atmosphere

Estimate/Explanation of Costs or Service

DURING SERVICES & REPAIRS      
Promptness & Courtesy Handling Your Calls

Communication regarding services/repairs

Length of time for returning your vehicle

PICKING UP YOUR VEHICLE:      
Explanation of services/repairs rendered

Explanation of charges

Explanation of warranty

Cleanliness of vehicle

TAKING YOUR VEHICLE HOME:      
Quality of work performed

Completeness of work requested

       
Pleasing our customers is very important to us.  If an employee has made an extra effort or if you have any suggestions so that we may provide better service, we would appreciate your comments:
How did you hear about BTS Transmission Specialists?
How likely are you to recommend BTS to others?
Very Likely

Somewhat Likely

Not Likely at All

           
Thank you for completing our feedback survey.  Please enter your email address here so we may send you a e-Coupon for $10 off your next transmission Preventative Maintenance Service -or- anonymously submit without email address.  

My Email Address: 

Thanks for your feedback!


 

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