"Honesty And Quality"

FREQUENTLY ASKED QUESTIONS


My vehicle is leaking.  How do I know if it is transmission fluid?

It is often difficult to determine where a leak is coming from without doing an under car inspection.  Did you know that power steering fluid and transmission fluid are usually the same color red?

What if I'm not sure it's the transmission that is acting up in my vehicle?

Even skilled technicians cannot tell you accurately the source of a malfunction without proper testing procedures and equipment.  BTS offers a Computerized Diagnostic Service that includes THE MODIS.  Many times, our customers have no transmission problem at all or their vehicle is in need of a simple minor adjustment.

How much will it cost to find out what is wrong with my vehicle?

Most reputable shops do charge for a thorough external diagnostic.  You can expect to pay from $40 to $150 for this diagnostic, which includes several tests.  Click here to learn more about our Diagnostic Service and THE MODIS for $39.95. 

I have an extended warranty on my vehicle.  Do you honor extended warranties?

We gladly accept extended warranties and in most cases handle the billing for you.

I usually take my vehicle to the dealership for repair...

The fact of the matter is, today's cars and trucks have become so sophisticated in all their systems including engines, transmissions, computer systems, anti-brake system, automatic climate control, electrical system, etc...that no dealership can afford to have experts in all the new systems.  Therefore, the dealer's solution to solve a components problem is to replace it, since, in most cases they can't fix it!  At BTS you can rest assured knowing that whatever the problem, only the appropriate repair will be recommended.

I usually take my vehicle to my mechanic for repair...

Your general automotive repair mechanics are good, hardworking, honest guys who strive to keep your vehicle in top working order.  Good mechanics rely on specialists like BTS to handle the complex problems.  Many general auto repair businesses in Santa Clara County rely on BTS.  So, if you are having a problem, ask your mechanic, chances are he will recommend BTS Transmission Specialists.

BTS suggests:

Be selective and do the research.  We are not the smallest or biggest shop, we are not the slowest or fastest shop, and we are definitely not the cheapest or most expensive.  We are the the specialists.  Our state of the art equipment allows us to detect what other shops might miss.  Transmissions are what we do all day, 5 days a week.  We take pride in our staff, our 80% clientele referral rate, and complying with the Bureau of Automotive Repair Act.

At BTS Transmission Specialists you can rest assured that you are receiving an accurate diagnosis, honest service and quality work.

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